Shipping policy

Last updated: September 10, 2025

Processing Time

  • Please allow 3–5 business days for processing from the time of purchase before tracking updates.

  • Business days are Monday–Friday and exclude holidays.

  • While you may receive tracking information over the weekend, packages typically begin moving the next business day when postal services reopen.

Local Pick-up

  • Free local pick-up is available at The Nickel Plate .  See website for business hours.  Please wait for confirmation from us before going to pick up your order.
  • Other local pick-up options available.  Please communicate with us directly.

Shipping Options

  • Standard Domestic Shipping: Estimated 5–7 business days

  • International Standard Shipping: Options available at checkout. Rates and shipping methods may vary.

Lost or Stolen Packages

Shaded Periwinkle Candle Co. LLC is not responsible for lost or stolen packages once they have been handed over to USPS, UPS, or any other carrier.

  • We do our best to handle these situations on a case-by-case basis and will assist with carrier claims or attempts to recover the package.

Address Accuracy

Please ensure your shipping address is correct at checkout.

  • If a package is returned to us for an incorrect address or for reasons outside our control, the customer is responsible for purchasing a new shipping label.

  • If your order originally qualified for free shipping, it cannot be reshipped for free.

Orders that have shipped and been returned cannot be canceled.

Shipping Delays

We are not responsible for delays due to the carrier, weather, customs, or other events outside of our control. Shipping charges will not be refunded for carrier delays. Shipping times are estimates and are not guaranteed.

Contact Information

Shaded Periwinkle Candle Co. LLC

📧 hello@shadedperiwinkle.com

📞 443-996-1425

📍 123 Culver Road, Buffalo, NY 14220, United States